Terms & Conditions

If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Cybercandy's relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website. The term 'Cybercandy' or 'us' or 'we' refers to the owner of the website www.cybercandy.co.uk. Our company registration number is 03842787. The term 'you' refers to the user or viewer of our website. The use of this website is subject to the following terms of use: The content of the pages of this website is for your general information and use only. It is subject to change without notice. This website uses cookies to monitor browsing preferences. If you do allow cookies to be used, the some personal information may be stored by us for use by third parties (such as address details will be used by delivery companies). Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law. Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements. This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions. All trade marks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website. Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence. From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s). Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales. "Cybercandy" is a registered trademark of Moocher Ltd licensed for the exclusive use of Cybercandy Ltd.

Our Policy on Packaging and Recycling
For some people the very word packaging is a rude word, but we would defend the right of candy to be well clothed. It is often stated that in Japan the packaging of a product is considered almost as important as the product itself.

This is perhaps why Japanese candy, as well as being delicious has some of the most exciting well designed and beautiful packaging in the candy world. We agree with the Japanese that nice packaging is very important, and we choose our products not just for what they taste like (though that's important too!) but also because they look beautiful.

We recognise the benefits of recycling as a means of protecting our environment. 90% of the waste generated by our company is cardboard and we now recycle almost all of this cardboard (in house) as a packaging material which can be used, where possible, to protect the goods in the parcels we despatch.

We have found this material to offer the best protection of any product we have tried and as a result have reduced the number of items received by customers damaged. So we consider this a win/win/win situation for the World, our customers and our business.

If your parcel contains some of our recycled cardboard we would ask you to join us in saving the World by re-recycling it either by putting it in your nearest cardboard recycling bin or even better by using it as protective packaging in a parcel you are sending (remember to ask the recipient to re-re-recycle it!).

Customers will notice that their invoice is printed on an off white paper. This is because we now print all our packing lists on 100% recycled and de-inked paper. Much recycled paper is produced only from paper that was never actually used (i.e. unprinted) it is, in other words, paper that was wasted in the first place. The recycled paper we use is produced from paper that has already been printed on, but is then mulched and de-inked. The de-inking process removes most of the ink but not 100% which results in a lovely noble parchment-y hue.

Problems?
We are very keen that you should be happy with our service and the products you purchase and we promise you that we will always do our best to help resolve any questions or problems we can as quickly as possible. We don't promise to never make a mistake (everyone makes mistakes)... especially when picking and packing complex and varied orders from a very wide range of exotic products.

If we do make a mistake or there is a problem with your order all we ask is that you take a deep breath (we understand it's frustrating) keep calm, drop us an email or give us a call and let us know the problem (remember to tell us your name and order number) and we will do our best to sort the problem out. If you have any suggestions or comments please email us at enquiries@cybercandy.co.uk.

Making a Purchase
Placing an order online should be very straightforward; if you have any technical issues please email us at enquiries@cybercandy.co.uk.

To order online visit the various sections of our site. When you find a product you wish to buy click the buy button and then confirm the quantity you wish to purchase. Once you have completed selecting the products you wish to purchase click on the checkout button in the top right hand corner of the page.

If you wish to remove an item from your shopping cart, before completing your purchase, click on 'view cart' - which is in the top right hand corner of the Cybercandy page - then press the remove button against the products you wish to remove.

Payments
We accept payments via Visa, Mastercard, American Express, Switch/ Maestro, Delta or Solo. Sorry we do not accept cheques or postal orders but we do accept Cybercandy's own Gift Vouchers'.

Stock Availability - Replacements and Refunds
We try to keep all items in stock all the time. It is the nature of the product range we sell that at any time there will be a large minority of items which are out of stock at any one time. In some cases restocking takes about 8 weeks, however we are not able to restock on one item until we are ready to restock on many of the other items.

We do our best to keep our stock system as up to date as possible so that when items are out of stock they are not offered for sale on the website. However with the many hundreds of products we stock there will always be times when item/s you have ordered may not be in stock at the time we come to process your order.

Where products you have ordered are out of stock we will replace them with other products of a similar price and nature (or by increasing the quantities of other products you've ordered) - unless you specify otherwise at the time you place the product in the shopping cart.

If we feel that cancelling or replacing an item in your order will make a big difference we will try to contact you by email, however the fulfilment of all orders is always a balancing act between despatching orders speedily and as completely as possible and we will try to make the best possible compromise.